The purpose of this study is to examine the antecedents that explain changes to the image
that first-time tourists have (pre- and post-visit image gap) of a destination and its impact on …

The article contributes to the literature on socioemotional wealth by analysing the drivers of
non-financial goals in the family firm. We draw from family system and social identity …

Human resources management and performance in the hotel industry: The role of the
commitment and satisfaction of managers versus supervisors | Emerald Insight Books and …

Based on a social capital approach, we analyze how structural and cognitive family social
capital (FSC) influences the establishment of corporate goals related to nonfamily …

This study analyzes the effect that certain characteristics of board of directors in Spanish non-listed
family firms have on performance. The results of a hierarchical regression analysis on …

In recent years, immersive experiences have gained a leading role in cultural and museum
tourism. However, not all the benefits of virtual reality as a promotional tool for museum …

The term ‘cultural intelligence’ (CQ) has generated considerable attention since Earley and
Ang (2003) first introduced the concept formally. The implications of CQ have been widely …

The basic premise of this article is that the social capital elements of familiness give family
firms greater potential for developing a market orientation through three basic elements: the …

This study proposes and validates a service quality scale for the blood donation process. It
also analyses the impact that service quality has on donor satisfaction with the donation …

Achieving destination appeal and competitiveness is a major priority of tourist destination
managers. They must implement new strategies that are distinct from those of their competitors …