An integrated framework for service quality, customer value, satisfaction: Evidence from China's telecommunication industry
Y Wang, HP Lo, Y Yang - Information systems frontiers, 2004 - Springer
Abstract Service quality, customer satisfaction and customer value have become the priority
of both manufacturers and service provider in the increasingly intensified competition for …
of both manufacturers and service provider in the increasingly intensified competition for …
Service quality, customer satisfaction and behavior intentions: Evidence from China's telecommunication industry
Y Wang, HP Lo - info, 2002 - emerald.com
It is well known that service quality, customer satisfaction and customer value are becoming
the most important factors of business success for either manufacturers or service providers. …
the most important factors of business success for either manufacturers or service providers. …
The constituents of core competencies and firm performance: evidence from high-technology firms in China
Y Wang, HP Lo, Y Yang - Journal of Engineering and Technology …, 2004 - Elsevier
This paper, unlike previous studies, focuses on the decomposition of impacts of core
competencies on firm performance and the moderating effects of environmental turbulence on the …
competencies on firm performance and the moderating effects of environmental turbulence on the …
Customer‐focused performance and its key resource‐based determinants: an integrated framework
Y Wang, HP Lo - Competitiveness Review: An International Business …, 2004 - emerald.com
Unlike previous studies which emphasize market oriented performance from the perspective
of firms or customers, but mainly internally, the paper proposes that firms should prioritize …
of firms or customers, but mainly internally, the paper proposes that firms should prioritize …
Customer‐focused performance and the dynamic model for competence building and leveraging: A resource‐based view
Y Wang, HP Lo - Journal of Management Development, 2003 - emerald.com
In today's turbulent environment, customers are playing a more important role in competition,
which can be reflected by customers as co‐producer, value co‐producer, or co‐developer …
which can be reflected by customers as co‐producer, value co‐producer, or co‐developer …
How technological capability influences business performance: An integrated framework based on the contingency approach
Y Wang, HP Lo, Q Zhang, Y Xue - Journal of Technology …, 2006 - emerald.com
Purpose – This study seeks to address three research questions: how technology capability
impact business performance? Does the linkage between technology capability and …
impact business performance? Does the linkage between technology capability and …
The roles of brand equity and corporate reputation in CRM: a Chinese study
Y Wang, JA Kandampully, HP Lo, G Shi - Corporate Reputation Review, 2006 - Springer
This paper explores the roles of brand equity and corporate reputation in customer-relationship
management (CRM) in the large transitional market of China. The study draws on …
management (CRM) in the large transitional market of China. The study draws on …
Multiple-vehicle traffic accidents in Hong Kong
KKW Yau, HP Lo, SHH Fung - Accident Analysis & Prevention, 2006 - Elsevier
‘Multiple-vehicle traffic accident’ refers to a crash between two or more moving objects.
Unlike single-vehicle accidents, not all drivers involving in a multiple-vehicle accident are …
Unlike single-vehicle accidents, not all drivers involving in a multiple-vehicle accident are …
A theoretical framework for determining the minimum number of bidders in construction bidding competitions
SC Ngai, DS Drew, HP Lo… - … Management & Economics, 2002 - Taylor & Francis
A theoretical framework is proposed for determining the minimum number of bidders in
competition for projects in the construction industry. This is based on the neo-classical micro-…
competition for projects in the construction industry. This is based on the neo-classical micro-…
The effect of client and type and size of construction work on a contractor's bidding strategy
D Drew, M Skitmore, HP Lo - Building and environment, 2001 - Elsevier
This paper offers a bidding strategy model for use by contractors as part of a more informed
approach in selecting which contracts to bid for, and as a basis for determining the most …
approach in selecting which contracts to bid for, and as a basis for determining the most …